Page 72 - 2023 Brochure

Booking Conditions

Ffestiniog Travel is the trading name of Ffestiniog Railway Holdings Ltd. All references to In the event of increases to any of the above, the Company shall be entitled to recover
the ‘Company’ in these booking conditions refer to Ffestiniog Railway Holdings Ltd T/A from the traveller any such increase up to 8% of the total price of the holiday excluding
Ffestiniog Travel. excursions and amendments. If the increase that you have to pay is more than 8% of the
total price of your confirmed holiday (excluding any amendment charges and/or additional
1. All reservations are accepted subject to the Company’s booking conditions. Reservations services or travel arrangements), you will have the option of cancelling the holiday and
can be made online via our website, by completing the official Booking Form or via one of having refunded all monies paid, less any amendment charges and/or additional services
our authorised travel agents. By asking us to confirm your booking, we are entitled to assume or travel arrangements which do not form part of your package. Should the price of your
that the person who makes the booking has had the opportunity to (1) read our booking holiday go down due to the changes mentioned above, then any refund due will be paid
conditions and has agreed to these on behalf of everyone named on the booking, (2) is over to you. However, please note that travel arrangements are not always purchased in local
18 years of age, (3) consents to our use of information in accordance with our Privacy Policy. currency and some apparent changes have no impact on the price of your travel due to
A Confirmation Invoice will be issued upon receipt of the required deposit payment or full contractual and other protection in place. There will be no change made to the price of
payment (if booking within 70 days of departure). At this stage a contract between us comes your confirmed holiday within 30 days of your departure nor will refunds be paid during
into existence. You must check all documents we send you carefully as soon as you receive this period.
them as it may not be possible to make changes later. We cannot accept any liability if we
are not notified of any inaccuracy (for which we are responsible) in any document within 7. All arrangements made for carriage, conveyance, refreshment or accommodation are
14 days of our issuing it. subject to the conditions of the person or company providing the carriage, conveyance,
refreshment or accommodation and also are subject to the laws of the country in which
2. The balance of the cost of your holiday must be paid no later than 70 days prior to it is provided.
departure.
If the balance is not paid by this time and no special arrangement has been made for late 8. In the event of insufficient bookings being received to enable the Company to qualify for
payment, your booking will be cancelled and your deposit will not be refunded. group travel concessions for escorted holidays, the Company reserves the right to cancel
For all holidays without flights - All monies paid to one of our authorised travel agents the tour. This will not normally be done less than eight weeks before departure. The liability
for your booking with us will be held by the agent on your behalf until a contract between of the Company is limited in such circumstances to a full refund of all monies paid. This
us comes into existence. From this point your agent will hold the money on our behalf condition does not apply to unescorted holidays.
until payment is made to us. For all holidays with flights included, all monies paid to any
authorised agent of ours will be held on behalf of and for the benefit of the Trustees of the 9. Prices are based on double room occupancy at hotels. If for any reason travellers are
Air Travel Trust without any obligation to pay that money to us. accommodated in single rooms, the appropriate single room supplement must be paid by
the traveller.
3. Any deposit paid to the Company by the traveller shall not be repayable by the Company
in circumstances where the travel arrangements are cancelled by the traveller. The deposit is 10. All transportation and accommodation is arranged by the Company upon the express
repaid to the traveller in circumstances where the Company cancels the travel arrangements, condition that it is liable only for the provision of services required for the performance of
or where the travel arrangements are so altered by the Company that cancellation is offered the contract and that such services shall offer a reasonable standard in relation to the cost
to the traveller. of the holiday.

4. The Company may, without notice to the traveller, alter or substitute any route, method 11. The Company shall not be held liable for the death, bodily injury or illness of the
of carriage, carrier or hotel reservation without any liability whatsoever, provided that the signatory to the contract or of any other person nominated on the Booking Form, except
Company gives its reasons for so doing and that such alterations shall neither increase the when caused by the proven negligence or omission of its employees or those of its agents
charge payable by the traveller nor be of a lower standard than the Company has contracted or suppliers whilst acting within the scope of and in the course of their employment. The
to provide to the traveller. In the event of a major change of itinerary being required, the Company does not accept responsibility for services or facilities which are not part of its
traveller will be informed of such a change as soon as it becomes necessary and offered agreement or advertised in the brochure or on its website. E.g. Excursions booked whilst
the alternative of a full refund, or transfer to another tour. A major change is defined as one away or any service or facility which your hotel or other supplier agrees to provide for you.
which the Company makes prior to departure involving changing the departure time by
more than 24 hours or deleting a substantial part of the itinerary. If the traveller wishes to 12. The Company will take all reasonable care in making arrangements for transportation
cancel as a result of such a change, this must be done in writing within 14 days of the date and accommodation but does not own or operate the transportation and accommodation
when such notice is sent. The liability of the Company is limited in such circumstances to a suppliers referred to in the brochure. The Company accepts liability for acts or omissions
full refund of all monies paid. Optional excursions do not form part of the itinerary in the of the employees of these suppliers only in so far as such liability arises from its contractual
context of this clause. obligations and on the clear understanding that the traveller will make every effort to resolve
any problems during the course of the holiday. Unresolved problems must be reported to
5. Changes made by you/Transfer of booking - If you decide to change any part of your the Company in writing within 28 days of the completion of the holiday.
confirmed booking up to 30 days before departure, we will do our best to assist but will pass
on any charges for additional holiday costs incurred, including charges that may be incurred 13. Where international transportation services by land, sea or air are governed by
for services cancelled. We reserve the right to make in addition an administration charge of international conventions, the obligations and liabilities of the Company and its suppliers are
£50 per person. Please note that not all changes may be possible. Any amendments must be limited in the manner provided by such conventions.
made in writing by the lead passenger on the booking.
Transfer of booking – If any member of your party is unable to travel, you can transfer their 14. The contract and any claims arising shall be governed by English and Welsh law and all
place to another suitable person for the same tour arrangements, dates and itinerary, if proceedings shall be within the exclusive domain of the English and Welsh courts.
that person satisfies the conditions applicable to the tour or excursion. Notification of the
transfer is requested in writing at least 14 days before departure and must be accompanied 15. Responsibility cannot be accepted for losses or additional expenses due to delay,
by any tickets or vouchers already issued by us, full details of the person who is taking over irregularity or change in air, rail, road, sea or other services, sickness, quarantine, strikes, war,
the booking and the administration fee of £50 per name-change plus all charges levied by weather or other causes.
our suppliers arising from the transfer. You should be aware that some suppliers, particularly However the Company will make every effort to give advice and assistance in such cases.
airlines, may charge 100% cancellation fee and the cost of a new ticket. The person taking
over the booking agrees to be bound by these Booking Conditions. 16. Consumer Protection - The Package Travel and Linked Travel Arrangements Regulations
2018 require us to provide financial protection for the monies that you pay, including
6. The price of the holiday is subject at all times to changes in: repatriation if required, arising from cancellation or curtailment of your travel arrangements
- the price of transportation resulting from the cost of fuel or other power sources; or due to the insolvency of Ffestiniog Railway Holdings Ltd.
- the level of taxes or fees applicable to the holiday imposed by third parties not directly Holidays with flights included – your financial protection. All the flights and flight-inclusive
involved in the performance of your holiday, including tourist taxes, landing taxes or holidays in this brochure are financially protected by the ATOL scheme. Our ATOL
embarkation or disembarkation fees at ports and airports. number is 3047.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive
an ATOL Certificate. This lists what is financially protected, where you can get information

67 Over 45 Years of Unforgettable Rail Journeys