Page 72 - 2025 Brochure

BOOKING CONDITIONS made to us within 14 days of the date the cancellation takes 9. Prices are based on double room occupancy at hotels. If for
effect and terminates your contract (which is usually the date any reason travellers are accommodated in single rooms, the
we or your travel agent send you a cancellation invoice following appropriate single room supplement must be paid by the traveller.
Ffestiniog Travel is the trading name of Ffestiniog Railway receipt of your written cancellation notification). If we don’t hear 10. All transportation and accommodation is arranged by the
Holdings Ltd. All references to the ‘Company’, ‘we’, ‘us’ from you with your decision within the specified period (having Company upon the express condition that it is liable only for the
and ‘our’ in these booking conditions refer to Ffestiniog provided you with the above mentioned information for a second provision of services required for the performance of the contract
Railway Holdings Ltd T/A Ffestiniog Travel. References to time), we will cancel your booking and refund all payments made and that such services shall offer a reasonable standard in relation
‘you’, ‘your’ and ‘traveller’ means all persons named on to us within 14 days of the effective date of cancellation. No to the cost of the holiday.
the booking (including anyone who is added or substituted compensation will be payable or other liability accepted where a 11. (1) We promise to make sure that the holiday arrangements
at later date) or any of them, as the context requires. change results from unavoidable and extraordinary circumstances we have agreed to make, perform or provide as applicable as
References to ‘departure’ are to the start date of the (see clause 12). Optional excursions do not form part of the part of our contract with you are made, performed or provided
arrangements we have contracted to provide. The Package itinerary in the context of this clause. with reasonable skill and care. This means that, subject to these
Travel and Linked Travel Arrangements Regulations 5. Changes made by you/Transfer of booking - If you decide booking conditions, we will accept responsibility if, for example,
2018 (‘Package Travel Regulations’) will apply to your to change any part of your confirmed booking up to 30 days you suffer death or personal injury, or your contracted holiday
contract. For more information on your rights under these before departure, we will do our best to assist but will pass arrangements are not provided as promised or prove deficient
regulations please see the link https://www.legislation.gov. on any charges applied by suppliers or for additional holiday as a result of the failure of ourselves, our employees, agents or
uk/ukdsi/2018/9780111168479/contents. costs incurred, including charges that may be payable for suppliers to use reasonable skill and care in making, performing
1. All reservations are accepted subject to the following booking services cancelled. We reserve the right to make in addition an or providing, as applicable, your contracted holiday arrangements.
conditions. Reservations can be made online via our website, by administration charge of £50 per person. Please note that not all Please note, it is your responsibility to show that reasonable skill
completing the official Booking Form or via one of our authorised changes may be possible. Any amendments must be requested and care has not been used if you wish to make a claim against us.
travel agents. By asking us to confirm your booking, we are in writing by the lead passenger on the booking. Transfer of In addition, we will only be responsible for what our employees,
entitled to assume that the person who makes the booking booking – If any member of your party is unable to travel, you can agents and suppliers do or do not do if they were at the time
has had the opportunity to (1) read our booking conditions transfer their place to another suitable person for the same tour acting within the course of their employment (for employees)
and has agreed to these on behalf of everyone named on the arrangements, dates and itinerary without payment of cancellation or carrying out work we had asked them to do (for agents and
booking, (2) is over 18 years of age and (3) consents to our use charges, if that person satisfies the conditions applicable to the suppliers).
of information in accordance with our Privacy Policy. Subject to tour. Notification of the transfer must be made in writing at least (2) We will not be responsible for any injury, illness, death, loss
availability, a Confirmation Invoice will be issued upon receipt of 14 days before departure and must be accompanied by any (for example, loss of enjoyment or loss of possessions), damage,
the required deposit payment or full payment (if booking within tickets or vouchers already issued by us, full details of the person expense, cost or other sum or claim of any nature or description
70 days of departure). At this stage, a contract between us comes who is being substituted, the administration fee of £50 per name whatsoever which results from any of the following:-
into existence. The Confirmation Invoice will be sent to the first change and all charges levied by our suppliers arising from the
named person on the booking (“party leader”) or your travel transfer. You should be aware that some suppliers, particularly the act(s) and/or omission(s) of the person(s) affected; or
agent. You must check all documents we send you carefully as airlines, may charge a 100% cancellation fee for all arrangements the act(s) and/or omission(s) of a third party not connected
soon as you receive them as it may not be possible to make affected by the transfer together with the cost of new ticket(s). with the provision of your holiday and which were unforeseeable
changes later. We cannot accept any liability if we are not notified The person being substituted on the booking agrees to be bound or unavoidable; or
of any inaccuracy (for which we are responsible) in any document by these Booking Conditions. unavoidable and extraordinary circumstances as defined
within 14 days of our issuing it. 6. Please note, changes and errors occasionally occur. You must in clause 12 below.
2. The balance of the cost of your holiday must be paid no later check the up to date cost of your arrangements at the time (3) We cannot accept responsibility for any services which do
than 70 days prior to departure. If the balance is not paid by of booking. We reserve the right to increase or decrease the not form part of our contract. This includes, for example, any
this time and no special arrangement has been made for late price of unsold holidays and correct errors in advertised prices additional services or facilities which your hotel or any other
payment, your booking will be cancelled and your deposit will at any time before your holiday is confirmed. The price of the supplier agrees to provide for you where the services or facilities
not be refunded. For all holidays without flights - All monies paid holiday is subject at all times after confirmation to the application are not advertised by us in our brochure or on our website and
to one of our authorised travel agents for your booking with us of a surcharge if our costs increase as a direct consequence of we have not agreed to arrange them as part of our contract and
will be held by the agent on your behalf until a contract between changes in (i) the price of transportation resulting from the cost any excursion or activities you purchase during your holiday. In
us comes into existence. From this point your agent will hold the of fuel or other power sources; or (ii) the level of taxes or fees addition, regardless of any wording used by us on our website,
money on our behalf until payment is made to us. For all holidays applicable to the travel services included in the contract imposed in any advertising material or elsewhere, we only promise to use
with flights included, all monies paid to any authorised agent of by third parties not directly involved in the performance of your reasonable skill and care as set out above and we do not have any
ours will be held on behalf of and for the benefit of the Trustees holiday, including tourist taxes, landing taxes or embarkation or greater or different liability to you.
of the Air Travel Trust subject to the travel agent’s obligation to disembarkation fees at ports and airports or (iii) the exchange
pay such monies to us in accordance with our trading terms rates applicable to the package. (4) The promises we make to you about the services we have
unless we fail. In the unlikely event of our financial failure, all In the event of increase(s) to any of the above cost elements, the agreed to provide or arrange as part of our contract, and the
monies then held by the travel agent or subsequently paid by Company shall be entitled to recover from the traveller all such laws and applicable standards of the country in which your claim
you to the travel agent will be held by the agent on behalf of and sums up to a total of 8% of the price of the holiday excluding occurred, will be used as the basis for deciding whether the
for the benefit of the Trustees of the Air Travel Trust without any excursions and amendments. If the increase that you have to pay services in question had been properly provided. If the particular
obligation on the agent to pay such monies to us. Payments must is more than 8% of the total price of your confirmed holiday services which give rise to the claim were provided in compliance
only be made to your travel agent in sufficient time for them to (excluding any amendment charges and the cost of any additional with the applicable local laws and standards, the services will be
be paid to us by balance due date and not earlier even if your services or travel arrangements which do not form part of the treated as having been properly provided. This will be the case
travel agent asks you to do so. package), you will have the option of cancelling the holiday and even if the services did not comply with the laws and standards
of the UK which would have applied had those services been
3. Any deposit paid to the Company by the traveller shall not having refunded all monies paid, less any amendment charges provided in the UK. The exception to this is where the claim
be repayable by the Company in circumstances where the travel and/or additional services or travel arrangements which do not concerns the absence of a safety feature which might lead a
arrangements are cancelled by the traveller unless you are entitled form part of your package. Should the price of your holiday go reasonable holidaymaker to refuse to take the holiday in question.
to a full refund in accordance with the Package Travel Regulations. down due to the changes mentioned above after confirmation Please note, however, our obligation is to exercise reasonable skill
The deposit will be repaid to the traveller in circumstances of your holiday but more than 30 days prior to departure, then and care as referred to in clause 11(1). We do not make any
where the Company cancels the travel arrangements, or where any refund due will be paid to you. However, please note that representation or commitment that all services will comply with
the travel arrangements are so altered by the Company that travel arrangements are not always purchased in local currency applicable local laws and standards and failure to comply does
cancellation is offered to the traveller. and some apparent changes have no impact on the price of your not automatically mean we have not exercised reasonable skill
4. The Company may, without notice to the traveller, alter or holiday due to contractual and other protection in place. There and care.
substitute any route, method of carriage, carrier or hotel will be no change made to the price of your confirmed holiday (5) Except as set out in clause 11(6) or as otherwise permitted
reservation without any liability whatsoever, provided that the within 30 days of your departure nor will any refunds be paid by English law, we do not limit the amount of damages you are
Company gives its reasons for so doing and that such alterations during this period. entitled to claim in respect of personal injury or death which we
do not amount to a significant change to the confirmed 7. All arrangements made for carriage, conveyance, refreshment, or our employees have caused intentionally or negligently. For
arrangements. In the event we have to significantly change any accommodation and/or other services are subject to the terms all other claims, if we are found liable to you on any basis, the
of the main characteristics of your confirmed arrangements and conditions of the person or company providing those maximum amount we will have to pay you is three times the total
or accepted special requirements, we will provide you with arrangements and are also subject to the laws of the country in holiday cost (excluding any insurance premiums and amendment
the following information in writing as soon as possible: (i) the which they are provided. charges) paid by or on behalf of the person(s) affected in total,
proposed alteration and any impact this has on the price; (ii) in 8. In the event of insufficient bookings being received to enable unless a lower limitation applies to your claim under clause 11(6).
the event that you do not wish to accept the alteration, details of the Company to qualify for group travel concessions for escorted This maximum amount will only be payable where everything has
any alternative arrangements we are able to offer (including the holidays, the Company reserves the right to cancel the tour which, gone wrong and you have not received any benefit at all from
applicable price); (iii) your entitlement to cancel your booking and if necessary, will be notified to you not less than eight weeks your holiday.
receive a full refund if you do not want to accept the alteration or before departure. The liability of the Company is limited in such
any alternative arrangements offered; and (iv) the period within circumstances to a full refund of all monies paid. Failure to achieve (6) Where any claim concerns or is based on any travel
which you must inform us of your decision and what will happen the required minimum number of bookings does not, however, arrangements (including without limitation, the process of getting
if you don’t do so. If you choose to cancel your booking where oblige us to cancel. This condition does not apply to unescorted on and/or off the transport concerned) provided by any air,
you are entitled to do so, we will refund all payments you have holidays. sea or rail carrier to which any international convention or EU

67 Over 50 Years of Unforgettable Rail Journeys