Page 73 - 2025 Brochure

regulation applies where we have arranged that travel as part 15. Consumer Protection - The Package Travel and Linked Travel 16. If you have a dispute with us which you are unable to resolve,
of our contract, our liability (including the maximum amount of Arrangements Regulations 2018 require us to provide financial you may call upon the low cost AITO Independent Dispute
compensation we will have to pay you, the types of claim and protection for the monies that you pay, including repatriation if Settlement Service (details on request). Claims which exceed
the circumstances in which damages / compensation will be required, arising from cancellation or curtailment of your travel £2,500 per person or £10,000 per booking or claims which apply
payable) will be limited as if we were the carrier in question as arrangements due to the insolvency of Ffestiniog Railway Holdings Ltd. principally or exclusively in respect of (or as a consequence of)
referred to in this clause 11(6). The most we will have to pay you Holidays with flights included – your financial protection. illness or physical injury are not admissible for settlement under
for that claim if we are found liable to you on any basis is the All the flights and flight-inclusive holidays in this brochure are the service.
most the carrier concerned would have to pay you under the financially protected by the ATOL scheme. Our ATOL number is 17. You may cancel your confirmed booking at any time.
international convention or EU regulation which applies to the 3047.When you buy an ATOL protected flight or flight inclusive Cancellation of a booking is effective only when received in
travel arrangements in question. Such conventions and regulations holiday from us you will receive an ATOL Certificate. This lists writing by the Company or your travel agent. Cancellation fees
include the Warsaw Convention as amended or unamended and what is financially protected, where you can get information on are applicable as follows:
the Montreal Convention 1999 for international travel by air what this means for you and who to contact if things go wrong.
and/or for airlines with an operating licence granted by an EU We, or the suppliers identified on your ATOL Certificate, will More than 10 weeks’ notice .... ......... ....... ......... .loss of deposit
country, the EC Regulation on Air Carrier Liability No 889/2002 provide you with the services listed on the ATOL Certificate (or 70 to 42 days’ notice ....... ........ . 50% of the cost of the holiday
for national and international travel by air, EC Regulation 392/2009 a suitable alternative). In some cases, where neither we nor the 41 – 15 days’ notice .... ......... ..... 90% of the cost of the holiday
on the liability of carriers of passengers by sea in the event of supplier are able to do so for reasons of insolvency, an alternative
accidents and the Athens Convention relating to the carriage of ATOL holder may provide you with the services you have bought LESS than 15 days’ notice .. .......100% of the cost of the holiday
passengers and their luggage by sea 1974 for international travel or a suitable alternative (at no extra cost to you). You agree to It is strongly recommended that you purchase suitable and
by sea (as amended by the 2002 protocol), the Convention on accept that in those circumstances, the alternative ATOL holder adequate travel insurance cover for the duration of your holiday.
Limitation of Liability for Maritime Claims as amended by the 1996 will perform those obligations and you agree to pay any money
protocol and the Convention of 1980 concerning International outstanding by you under your contract to that alternative ATOL In the event of the Company being able to resell the cancelled
Carriage by Rail (COTIF) as amended. Where a carrier would holder. However, you also agree that in some cases it will not be place / arrangements or obtain refunds from its suppliers, the
not be obliged to make any payment to you under the applicable possible to appoint an alternative ATOL holder, in which case you Company may be able to waive some or all of these charges
international convention or EU regulation (including where any will be entitled to make a claim under the ATOL scheme (or your and will look at each case on its merits. It is important to note
claim is not notified and issued in accordance with the stipulated credit card issuer where applicable). however that some suppliers make an administrative charge on
time limits), we, similarly, are not obliged to make a payment to such occasions and some, especially transport providers, do not
you for that claim. When making any payment, we will deduct If we, or the suppliers identified on your ATOL certificate, are permit cancellations and name changes at all.
any money which you have received or are entitled to receive unable to provide the services listed (or a suitable alternative, 18. No tickets or other documents or vouchers will be released
from the carrier for the claim in question. Copies of the applicable through an alternative ATOL holder or otherwise) for reasons by the Company unless and until the full balance of the cost,
international conventions and EU regulations are available from us of insolvency, the Trustees of the Air Travel Trust may make a as confirmed, has been paid to the Company. Such cost will be
on request. Please note that strict time limits apply for notifying payment to (or confer a benefit on) you under the ATOL scheme. detailed to you in the final invoice.
loss, damage or delay of luggage to the airline or ferry / cruise You agree that in return for such a payment or benefit, you assign 19. Data Protection. In agreeing to these booking conditions, you
operator. Any proceedings in respect of any claim (including one absolutely to those Trustees any claims which you have or may acknowledge that we will collect personal data which is relevant to
for personal injury or death) must be brought within 2 years of have arising out of or relating to the non-provision of the services, your holiday, including information related to dietary requirements
the date stipulated in the applicable convention or EU regulation. including any claim against us or your travel agent (or your credit or health. For more information please see our Privacy Policy at
card issuer where applicable). You also agree that any such claims
12. In the unlikely event you have any reason to complain or may be re-assigned to another body, if that other body has paid https://www.ffestiniogtravel.com/privacy-policy
may have a basis for making a claim in respect of any aspect of sums you have claimed under the ATOL scheme. The Civil Aviation 20. Health, Fitness and Luggage - It is the traveller’s responsibility
your holiday arrangements, you must immediately inform our Authority can be contacted at Gatwick Airport South, West Sussex, at the time of booking to provide the Company with full and
local representative or agent (if we have one) and the supplier RH6 0YR, UK tel +44 (0)333 103 6350 e-mail claims@caa.co.uk accurate details of mobility, health and fitness related restrictions
of the service(s) in question. The issue can then be promptly www.caa.co.uk In the event of our insolvency, we or any appointed and requirements and to notify the Company of any changes
investigated and, where appropriate, steps taken to resolve the insolvency practitioner, may disclose your personal information to between booking the holiday and the date of travel. We are
situation. Any verbal notification must be put in writing and given the CAA so that they can assess the status of your booking and required by law to notify airlines of clients with reduced mobility
to our representative / agent and the supplier as soon as possible. advise you on the appropriate course of action under any scheme including people with walking difficulties, broken limbs, also
If we do not have or you cannot contact our local representative of financial protection. The CAA’s General Privacy Notice can be pregnant women. If your health, mobility, level of fitness or conduct
or agent and/or the situation is not resolved to your satisfaction found at www.caa.co.uk/Our-work/About-us/General-privacy- before or during a holiday is endangering or appears likely to
within a reasonable time, you must contact us in the UK as soon notice/ For more information about financial protection and endanger your health or wellbeing or any third party (including
as possible. You will be provided with contact details to enable the ATOL Certificate go to: www.caa.co.uk/atol-protection any other clients of the Company) or the safe, comfortable or
you to do so before you go on holiday. Until we know about a happy progress of the holiday, you may be excluded from all or
complaint or problem, we cannot begin to resolve it. Most issues part of the holiday and we may treat your holiday as cancelled at
can be dealt with quickly. In the event a complaint or problem is ATOL protection does not apply to all holiday and travel services that moment. In these circumstances, the Company’s obligations
not resolved to your satisfaction locally and you wish to pursue listed in this brochure. For more information about financial to the traveller shall cease, full cancellation charges shall apply and
the matter, you should contact us in writing with full details within protection for those holidays that are not ATOL protected, please the Company shall not be liable for any refund, compensation or
28 days of your return from the holiday. If you fail to follow the see below. other costs. Please note that the Company’s rights in connection
simple procedure set out in this clause, we are unlikely to be in Holidays without flights included – The Association of with the above may be exercised by the Tour Leader at the start
a position to properly investigate the matter and may have been Bonded Travel Organisers Trust Limited (ABTOT) provides of the escorted holiday or even during the holiday itself. Please
deprived of the opportunity to remedy it during your holiday. financial protection under The Package Travel and Linked Travel note also that the Tour Leader cannot provide individual assistance
Subject to clause 11(5), your right to claim any compensation you Arrangements Regulations 2018 for Ffestiniog Railway Holdings with handling luggage.
may otherwise have been entitled to may be affected or even Limited, Trading as Ffestiniog Travel – Membership No: 5220, and 21. Security and Safety – Whilst Ffestiniog Travel would never
lost as a result. in the event of their insolvency, protection is provided for: take you or encourage you to travel to a country or region to
13. Except where otherwise expressly stated in these booking Non-flight packages and accommodation only bookings which the UK Foreign and Commonwealth Office has advised
conditions, we regret we cannot accept liability or pay any ABTOT cover provides for a refund in the event you have not yet against all travel or all but essential travel, many places in the world,
compensation where the performance or prompt performance travelled or repatriation if transportation to and from the UK was including the UK, are now on the ‘be aware’ list. You are advised
of our obligations under our contract with you is prevented or included in your package. Please note that bookings made outside to visit www.gov.uk/foreign-travel-advice from time to time
affected by, or you otherwise suffer any damage, loss or expense the UK are only protected by ABTOT when purchased directly before your holiday to receive the latest travel advice.
of any nature as a result of, unavoidable and extraordinary with Ffestiniog Travel. 22. Passport, Visas and Other Entry Requirements - Please note
circumstances. In these booking conditions, unavoidable and that it is your responsibility to ensure that you and everyone in
extraordinary circumstances means a situation which is beyond In the unlikely event that you require assistance whilst abroad due your party has a current, valid passport and all other necessary
our control, the consequences of which could not have been to our financial failure, please call our 24/7 helpline on 01702 documentation required for entry into and your stay in all
avoided even if all reasonable measures had been taken. Such 811397 and advise you are a customer of an ABTOT protected countries you are intending to visit before departure. We do not
situations are likely to include (whether actual or threatened) war, travel company. accept responsibility if you cannot travel because you have not
riot, civil strife, terrorist activity, industrial dispute, natural disaster, You can access The Package Travel and Linked Travel Arrangements complied with any passport, visa or immigration requirements.
exceptional adverse weather conditions, fire, flood, an outbreak Regulations 2018 here: https://www.legislation.gov.uk/ Details of passport and visa requirements can be found on Page
of serious illness at your holiday destination, closure, restriction uksi/2018/634/contents/made. 66 of this brochure.
or congestion of airports, other transport hubs or airspace, flight N.B. ABTOT financial protection does not reimburse the costs
restrictions imposed by any regulatory authority or other third of other expenses such as travel insurance, visas, vaccinations etc 23. Insurance - It is strongly recommended that you purchase
party and volcanic activity. which do not form part of your ABTOT protected package. Please suitable and adequate travel insurance cover for the duration
14. Your contract and any claims arising between us shall be note that the sale of individual elements such as rail tickets, ferries, of your holiday and that you provide Ffestiniog Travel with the
governed exclusively by English law (and no other). We both agree flights or accommodation only does not constitute a package in details of that insurance as required. Each holiday in the brochure
that any claim (and whether or not involving any personal injury) terms of the The Package Travel and Linked Travel Arrangements includes the day of departure and the day of return and this is the
and all proceedings shall be subject to the exclusive jurisdiction of Regulations 2018. However, flights are protected financially by period to be used for insurance purposes. Please ensure that the
the English courts. our the ATOL licence and “accommodation only” is protected travel insurance policy is suitable for your needs.
financially by the ABTOT bond.

Tel: 01766 512400 | www.ffestiniogtravel.com 68